Since digitalization is the key to enhancing customer experience, organizations go through the digitalization journey to create an ecosystem and provide a significant number of products and services which focus on the customer experience.
This whitepaper defines digitization as the process by which various analog elements into electronically readable formats in order to create a paperless environment in an organization.
Key takeaways from this whitepaper:
•Need for Digital business transformation
•Structure of a Digital Transformation Framework
•Digitizing the business operations and the organization
•Enterprise Digitalization Roadmap in this digital era
Digitalization creates a unique experience for all customer interactions in a controlled and predictable vendor environment.